F.A.Q

Q.) Do you ship internationally?

A.) YES! We ship worldwide and love our international customers. Price varies by location and number of items. Add some items to your cart and being the checkout process to check the latest prices. 

Q.) How long until I receive my order?

A.) All canvas orders (framed and unframed) take approximately 3-4 weeks to arrive. If your order includes multiple items, we may ship them out separately so you receive them ASAP.

Q.) The product I want is sold out, when will it be back in stock?

A.) We strive to offer the most exclusive products and unfortunately can not guarantee any future inventory. However, if you e-mail us with a request, we will do our best to get you specific products in a reasonable time. 

Q.) When are new items released?

A.) We will announce special release dates on our social media accounts and notify our subscribers by e-mail first, so make sure to follow us on Twitter, InstagramFacebook and subscribe to receive our e-mails!

Q.) Do you offer any type of discounts?

A.) Yes. We will occasionally offer promotional codes that will take a certain percentage off of your total. And since you made it this far, feel free to use the discount code "15NOW" for 15% OFF.  

Q.) Do you accept refunds?

A.) The answer is almost always yes, but refunds will be processed on an individual and circumstantial basis. To request a refund, please e-mail us within 30 days of your purchase. We are passionate about making each and every customer happy and will go to great lengths to achieve just that. Obviously, if your item is defective we will replace it and send you a brand new one as soon as possible. 

Please note: If you are requesting a refund for an item that has already been shipped, we will only process your refund when you return the item to us. You are also responsible for all return shipping costs. 

Q.) How can I contact Exclusive Gems?

A.) Feel free to contact us on social media or if you need immediate assistance, e-mail myexclusivegems@gmail.com. You can also use the contact us page.